Miramonte Indian Wells Resort & Spa, Curio Collection By Hilton

The Korres toiletries...

They already included 20% tip for the spa personnel and by doing that the resort shifts the appreciation of the service from the customer into their hands. Therefore, mediocrity of service is encouraged. I taught that tip was discretionary and a reflection of the service received...so, that was a spoiler for me and I could tell that the services that I have received there before the new policy was in effect (many years ago) were of a much greater quality. I went there for the spa but I will not do that in the future... I could have stayed at Ritz with the same amount of money...

Carlos at the pool grill was great! The grounds are beautiful and the staff is friendly

We loved the property but were extremely disappointed to find several large spider webs in our room (with small spiders visible). Where there's baby spiders there is bound to be a momma spider, not ok. We did call front desk and asked to be moved rooms and it took roughly 3 to 3 1/2 hours to get a new room. The pool also seemed a bit muggy and not exactly clean. Even the following morning at 8am the water was still cloudy.

Pool, Staff, Room - everything was amazing! They served us drinks from inside the pool :) def coming back!

The landscape was very pretty. Most the employees we encountered were very nice, for the most part.

The VERY limited amount of space around the pool area. Also, the fact that guests can lay claim to pool-area lounge chairs without actually occupying the chairs for hours! By 8:30 in the morning for the two days we were there, ALL of the chairs were "claimed" with magazines, towels. or sunscreeen, although these chairs were vacant of humans for hours! We witnessed a pretty big argument occur because of this! The management made a man and his pregnant wife leave the lounge chairs that were left vacant by two men who had been gone for over an hour. Considering the "resort fee" was pretty high, and considering that many could not even use the pool area, not good!The day spa would have been nice too, but again, too little space for the amount of guests.We spent quite a bit of money, and were disappointed. We will not go back.

The grounds are beautiful, comfortable rooms, easy parking and overall a great value. Not all but most at the front desk are slow and don't really seem to know what they're doing, except for Terra--she's great! I will return!

Slow front desk service and didn't seem to know what's going on. Very slow service at the restaurant service as well.

Loved the location, pools, gym - beautiful grounds and friendly staff. We were there for Indian Wells Tennis Tournament and the hotel was very convenient for this.

The housekeepers were a little slow and had to request bath robes twice and request amenity items which weren't in the room but we got everything in the end. The rooms were a little tired but comfortable and clean - great beds. We asked for a quiet main floor room way from traffic which they gave us. Sadly we had noisy toddlers and a very noisy dog right next door. I will never understand why people think it's ok to let their children scream at the top of their little lungs at 7 am. I wasn't sure whether to get a muzzle for the dog or the kids! This was not the fault of the hotel and we did not bother to complain as the hotel was full so there weren't a lot of choices for switching rooms.

Location close to El Paseo

Resort is a wonderful on the outside, however the rooms are in need of an upgrade. There was also issues with the billing, where I found several errors in my bill.

Nice pool area and public spaces

The outdoor coradores could use a little attention. They are not as well maintained as the rest of the resort.

Liked the gym and the room was comfortable. Food in the restaurant was delicious, but do not get the boxed lunch, it is extremely over priced.

Had to call for tea and coffee to be replenished on several occasions, bath tub wasn't clean on day of arrival but had long hairs in it. They didn't replenish soaps and wash cloths on two of the 5 days. We had asked for a courtesy late check out which they said they absolutely could not accommodate, so we rushed and missed half an hour of our business course, which we were there for, only to find out that our group did in fact have an hour late check out negotiated. They could have informed us of that so we wouldn't have missed part of our course.

It was in a great location with easy parking/in and out. The grounds were really nice and the bar area was very comfortable.

the rooms themselves were upgraded and nice, but some of the hallways and staircases were a little worn.

Grounds were beautiful. Location is great!! Adult pool and children's pool.

The rooms could be updated for the price you pay per night. No shampoo/cond, soap or lotion when we arrived. Makeup mirror hanging off wall. Room service food was cold when it arrived.

The entire resort is a great locatin to stay. With room service and a variety of other features this is ideal for anyone on business or on holiday.

I had to reach out to the Front Desk over 4 times for varying issues and all 4 times it took exactly over 6 1/2 minutes to pick up their phone. My calls were spread over the entire day so its hard to understand their inability to pick up their phone.

Great customer service, facilities was safe and stuff was very friendly. Pool service was great!

The location was close to the conference I was attending.

First, I found a roach in my bathroom. Then, they didn't have enough staff to move us, in a timely manner, to another room. The restaurant manager had to move us. The biggest issue I had was the hold they put on my debit card. This hotel puts a hold for the amount of the room plus an additional $100! I wasn't told about it and the sign that had the info on it wasnt near where I stood to register. I didn't see it until I went back to complain. I was very unhappy with the experience!!!

Location, pool, spa treatments

Decor. Looked run down. Dead cochroach in room. Thought house keeping would pick it up. They did NOT. Still in room. Had to call to get picked up. Housekeeping only made my bed. Face towels had a black hair on it. Pretty disgusting! Reported it to front desk. Said they would have manger call me. Still have not heard from a manager. Service out at the pool was nonexistent!! All service people hung out at the bar chatting. Had to get up and go over to get a drink. Pool not busy at all. Very disappointing. I have stayed here before when service was a lot better.